faqs

About the Brand

What is hey acrylic!?
We create limited-edition, artist-inspired acrylic décor—shadow boxes, trays, coasters, skylines—that are designed to spark joy, conversation, and connection.

Why acrylic?
Because it’s magic: sleek, modern, luminous, and surprisingly versatile. Acrylic gives us the ability to layer, etch, and play with depth in ways traditional décor can’t.

Where is hey acrylic! based?
We’re proudly based in Austin, Texas, where our products are hand-assembled with care.

Products & Quality

How are hey acrylic! products made?
Each piece is laser-cut from premium ¼-inch acrylic, flame-polished for a sleek edge, and hand-assembled in Austin.

Are hey acrylic! pieces one-of-a-kind?
Yes. Every piece is handmade and will vary in finish or detail. That’s part of what makes your collectible truly unique.

Do you take custom orders?
Yes. Whether it’s a different size, color, or design, we’ll do our best to make it happen. Reach out through our contact page.

Care & Cleaning

How do I clean acrylic?
Use mild soap or plastic cleaner with a soft, lint-free cloth. Never use ammonia, alcohol, or acetone cleaners (like Windex) as they can damage the surface.

Can I use my acrylic piece outdoors?
Not recommended. Acrylic doesn’t like extreme temperatures and can warp in summer heat or become brittle in freezing cold. Keep your wonderkin indoors for best longevity.

Orders, Shipping & Returns

Where do you ship?
Currently within the U.S. (international coming soon).

What’s your return policy?
We want you to love your acrylic. If you’re not fully satisfied, you can return or exchange within 14 days (details on our Returns page).

How long will my order take?
Because our products are hand-assembled, please allow X–X business days for production before shipping. You’ll receive tracking as soon as your piece is on its way.

Other

Do you work with designers or wholesale?
Yes—we love partnering with design professionals and boutique retailers. Contact us to start the conversation.

How can I stay in the loop?
Join our newsletter for monthly updates, new product launches, and behind-the-scenes sneak peeks.